Customer Care

CONTACT INFORMATION:

Bagettes
info@Bagettes.com
5925 Nall
Suite 1003
Mission, KS 66202

Office Hours:   Monday – Friday 9am – 5pm  CST
Toll-free: 888-894-2496
913-381-0372

IMPORTANT UPDATED HOLIDAY INFORMATION:

We are no longer taking orders for Guaranteed Christmas Delivery, but you have a few options.

1.You can place your order and create a layout of your bag to print and give until your bag arrives. If you need assistance, just call us.

2. Give a Bagettes Gift Certificate – call us for details.

3. If you like paying rush fees and overnight shipping we might be able to make your bag. Again, call us so that we give you an accurate quote and check our production schedule.

Note: You are free to choose Priority Mail Shipping after December 9th with NO GUARANTEE that your order will arrive by 12/24.

We are no longer taking holiday orders for Photo Purses and Casual Totes. Please contact us and we can create a layout for you to print and give until your order arrives.

Frequently Asked Questions:

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please allow 2-3 weeks for all Cosmetic Bags, Accessory Bags, Wristlets and Hipsters,

4 weeks for Photo Purses and Casual Totes.

During Mother’s Day and Christmas, our lead times increase and information will be on our site.

If you need to receive your order by a specific date, we are happy to work with you. Please contact us when you place your order to ensure your items arrive on time.

PAYMENT INFORMATION:

We accept Visa, Mastercard, American Express, Discover, Paypal and Money Orders. Your credit/debit is charged when your order is placed.

PRODUCT INFORMATION:

Each of our bags is custom made for your specific order. We cut and sew the bags right here in our offices. Your images are embedded into the fabric, so they will never rub off, peel or fade.

CLEANING OF YOUR BAG:

We suggest using Scotchgard on your bag to protect it,and then you can use a clean damp cloth with mild soap for anything that may get on your purse.

RETURN POLICY:      100% NO RISK Guarantee

At Bagettes our goal is simple, “To exceed your expectations”. If you are not completely happy with your bag, we will either re-make your bag, or allow you to return your purchase for store credit.

CAN I USE A REAL PHOTOGRAPH?

Yes! If you would like to send us a print, simply place your order first,

then mail the image with your order number to us at:

Bagettes

5925 Nall

Suite 1003

Mission, KS 66202

We will return your image with your order.

IF ALL MY BAGS ARE IDENTICAL, DO I NEED TO UPLOAD EACH ONE?

No. If the bags are exactly alike, just send it once.

I’M HAVING PROBLEMS UPLOADING MY IMAGE:

Please call us! We have a tutorial on the site, but we welcome your phone calls or emails anytime.

info@bagettes.com

888-894-2496

SPECIAL BULK PRICING:

If you are ordering a large quantity for a team, cheerleading squad, classroom or large event, please contact us for special pricing.

SHIPPING:

We use the US Postal Service and UPS, and YES we do ship internationally.

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